
2. On the Antispam panel, click Manage and select Spammers from the drop-down
menu.
A configuration window will appear.
3. Type the spammer's e-mail address and then click the Add. You can add as many
e-mail addresses as you want.
4. Click OK to save the changes and close the window.
Increase antispam protection level
To increase the antispam protection level, follow these steps:
1. Open the Bitdefender window.
2. Click the Settings button on the upper toolbar.
3. In the Settings Overview window, select Antispam.
4. In the Antispam Settings window, select the Settings tab.
5. Move the slider higher on the scale.
26.10.3. Antispam filter does not detect any spam message
If no spam message is marked as [spam], there may be a problem with the
Bitdefender Antispam filter. Before troubleshooting this problem, make sure it is
not caused by one of the following conditions:
● Antispam protection might be turned off. To verify the antispam protection status,
open the Bitdefender window and check the switch in the Antispam panel.
If Antispam is turned off, this is what is causing your problem. Click the switch to
turn on your antispam protection.
● The Bitdefender Antispam protection is available only for e-mail clients configured
to receive e-mail messages via the POP3 protocol. This means the following:
▶ E-mail messages received via web-based e-mail services (such as Yahoo, Gmail,
Hotmail or other) are not filtered for spam by Bitdefender.
▶ If your e-mail client is configured to receive e-mail messages using other protocol
than POP3 (for example, IMAP4), the Bitdefender Antispam filter does not check
them for spam.
Note
POP3 is one of the most widely used protocols for downloading e-mail messages
from a mail server. If you do not know the protocol that your e-mail client uses to
download e-mail messages, ask the person who configured your e-mail client.
● Bitdefender Internet Security doesn't scan Lotus Notes POP3 traffic.
Solving common issues
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Bitdefender Internet Security
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